SOC Operating Model

Course Overview

This course provides a comprehensive introduction to the Security Operations Center (SOC) operating model and its role in modern cybersecurity programs. Learners will gain an understanding of SOC objectives, organizational structures, and the broader security ecosystem, including interactions with IT Operations, Incident Response, Threat Intelligence, and business stakeholders. The course covers core SOC functions such as security monitoring, threat detection, investigation, escalation, and response coordination. Students will explore analyst workflows, case management processes, tiered support models, shift operations, and handover procedures essential for effective security operations. Additionally, the course emphasizes the use of runbooks, standard operating procedures (SOPs), communication practices, performance metrics, and continuous improvement strategies. By the end of the course, learners will be equipped with the foundational knowledge and operational skills required to understand, support, and contribute to the activities of a modern Security Operations Center.